McClaskey figured she was covered by Southwest's more generous COVID-19 policy, which broadly extended credit expiration dates to September 2022. That's a year after she bought the tickets for the California Christmas trip. A year is the standard deadline for rebooking and, in Southwest's case, completing a trip using credits. But Southwest and other airlines extended expiration dates when travel ground to a halt a year ago due to the coronavirus pandemic. McClaskey dug up the email from her canceled flight and saw that the expiration date for her Southwest "travel funds" is June 2. Southwest's website flashed an error: the travel credits couldn't be used because they expire before the end of the planned trip. She didn't think about the money again until a couple of weeks ago when she tried to book three tickets from Chicago to Baltimore for a late-June trip to her teenage son's lacrosse tournament in Delaware. The insurance company executive wasn't eligible for a refund and happily accepted $878 in Southwest Airlines credit because the suburban Chicago family travels three or four times a year and goes out of its way to fly Southwest. Shelly McClaskey and her family planned to spend Christmas in Los Angeles with family but canceled their flights a few weeks before the trip due to COVID-19 shutdowns in Southern California. Watch Video: International travel: Negative COVID-19 test required unless you got vaccine
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